Support Center

Available 24x7x365. Monitored 24x7x365.

Most Common Tasks

Client Portal

We recommend that you login to your Client Portal to access your Hosting Control Panel and other functions with just one click.

Portal URL: https://services.myclinicalsite.com/mcsb/.
Username: your email address.
Password: the password you chose while ordering your package.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

Backups

How to back up your website
Log in to WordPress. On your dashboard’s main menu, click on “Plugins” and then on “Add New”. On the search field, enter the word “Updraft”. Install the plugin “UpdraftPlus – Backup/Restore”. Activate it (see tab WordPress for activating instructions). Follow the plugin’s settings instructions to set up and schedule your site’s backup. Please note that UpdraftPlus is preinstalled and activated in our Let’s Start, Let’s Grow, and Let’s Thrive packages.

How to restore from backup
Log in to WordPress. On your dashboard’s main menu, click on “Settings”, and then on “UpdraftPlus Backup”. On that page, click on “Backup/Restore” and scroll to the bottom of the page. There, you will see your “Existing Backups”. Click on “Restore”.

How to schedule your backups
Log in to WordPress. On your dashboard’s main menu, click on “Settings”, and then on “UpdraftPlus Backup”. On that page, click on “Settings” and choose your options. Once you’re done selecting your options, scroll to the bottom of that page and click on “Save Changes”.

If you need more help on this topic, see the list of available POSTS, TUTORIALS & GUIDES on this page.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

Domains

How to verify your new domain availability
If you have a great domain name in mind for yourself or your company and are not sure whether it is already taken, go to the Domain Name Availability Checker to verify its availability.

How to order a new domain from My Clinical Site
If you are new to My Clinical Site and order one of our packages, you will be able to order your new domain at the same time as you order your package. To do so, enter your new domain name (after you verified it is available) in the order form. If the domain you’ve chosen is not available, you won’t be able to complete the order unless you enter an available domain name with a valid extension (.com, .net, or .org).

How to renew a domain
Your domain is registered for 12 months. Automatic renewal is set by default to help avoid losing your domain names due to expiration. We will alert you prior to domain expiration, but we understand that emails and other reminders can be missed which is why we set all domains to automatically renew. Should you wish to cancel your domain renewal, email us at support@myclinicalsite.com

How to transfer your domain to a new registrar
You must follow the procedure set by ICANN regulations covering changes of Registrant. This ICANN regulation is detailed within the Inter-Registrar Transfer Policy, which is available on ICANN’s web site at https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en. Should you need to transfer your domain to a new registrar and need help, email us at support@myclinicalsite.com

How to modify your Domain Name System (DNS) records
When the need arises, we’ll help you modify your DNS record from the Plesk Control Panel. You may want to also consult this tutorial for an overview on how to point name servers. If you need additional help, email us at support@myclinicalsite.com

If you need more help on this topic, see the list of available POSTS, TUTORIALS & GUIDES on this page.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

Email

How to log in to webmail – The long way
Log in to Control Panel (to see how, go to the “Hosting” tab). On your dashboard’s main menu, click on “Websites & Domains”, and then on your domain name. On that page, click on “Mail”, and then on “Mail Accounts”. On that page, click on the envelope icon farthest to the right, which will take you to webmail. Log in to your account with your email credentials (if you have lost or misplaced your login credentials, email us at support@myclinicalsite.com for a reset).

How to log in to webmail – The easy way
In your browser, enter the address https://webmail.example.com/ (replace “example.com” with your own domain). Log in to your account with your email credentials (if you have lost or misplaced your login credentials, email us at support@myclinicalsite.com for a reset).

How to set up your email account in Outlook
Follow these instructions from Microsoft Office

How to set up your email account in iPhone, iPad, iPod Touch
Follow these instructions from Apple

How to set up your email account on Android
For Gmail App and Samsung Email App, follow these instructions. For other Android phones, search by the phone’s brand name using the search string, “how to set up email on my [brand name] smartphone”.

How to create a new email account in Control Panel
If your account comes with multiple email accounts, here’s how to set up a new account for you or your staff. Log in to Control Panel (to see how, go to the “Hosting” tab). On your dashboard’s main menu, click on “Websites & Domains”, and then on your domain name. On that page, click on “Mail”, and then on “Mail Accounts”. On that page, click on “+ Create Email Address”. Follow the instructions on that page.

If you need more help on this topic, see the list of available POSTS, TUTORIALS & GUIDES on this page.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

Hosting

How to login to your Control Panel
In your browser, go to the URL https://www.example.com:8443/login_up.php (replace “example.com” with your domain). Enter the login credentials that were emailed to you when you first signed up with My Clinical Site. If you have misplaced your login credentials, email us at support@myclinicalsite.com for a reset.

How to manage your Control Panel
An extensive and detailed guide that covers all topics related to the management of your Plesk Control Panel can be found on this page. If you need more information, you may also consult Plesk’s documentation here. If you have a question, email us at support@myclinicalsite.com for additional help. If there is a problem, follow the support escalation steps outlined in the Support Center.

If you need more help on this topic, see the list of available POSTS, TUTORIALS & GUIDES on this page.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

Websites

How to order a package
Visit Pricing to compare the three options and choose the one that best fits your need. Click on the “Sign Up” button and you will be taken to the order form. On the order form, make your package selection, click on “Order Now”, and follow the prompts.

How to log in to your account (Client Portal) at My Clinical Site
If you are a current customer and have an account, visit this page to login to your account.
Username: your email address
Password: the password you chose while ordering your package. If you forgot your password, please email us to have it reset.

How to log in to your WordPress dashboard
Login to WordPress at this URL: https://www.example.com/wp-login.php (replace “example.com” with your domain name)

If you need more help on this topic, see the list of available POSTS, TUTORIALS & GUIDES on this page.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

WordPress

How to log in to your WordPress dashboard
Login to WordPress at this URL: https://www. example.com/wp-login.php (replace “example.com” with your domain name)

How to add a plugin
Log in to WordPress. On your dashboard’s main menu, click on “Plugins”, and then on “Add New”. On that page, enter a keyword in the field on the upper right. Choose the plugin you need and click on “Install”. Your new plugin is now installed.

How to activate a plugin
Log in to WordPress. On your dashboard’s main menu, click on “Plugins”, and then on “Installed Plugins”. On that page, find the plugin you want to activate and click on “Activate”. Your plugin is now active.

How to delete a plugin
Log in to WordPress. On your dashboard’s main menu, click on “Plugins” and then on “Installed Plugins”. On that page, find the plugin you want to delete and click on “Deactivate”, and then on “Delete”. Your plugin is now deleted.

If you need more help on this topic, see the list of available POSTS, TUTORIALS & GUIDES on this page.

If you cannot find the answer to your question, we’re here to help! Email us your question at support@myclinicalsite.com

Knowledge Base & Blog Entries

Click on the links to view all blog posts in the Knowledge Base under a specific category.

Support

See all blog post in the Knowledge Base under the general category Support. This will show all blog posts.

Hosting & Domains

See all blog post in the Knowledge Base under the category Hosting & Domains.

WordPress

See all blog post in the Knowledge Base under the category WordPress.

Design & Best Practices

See all blog posts in the Knowledge Base under the category Design & Best Practices.

Enfold Themes

See all blog posts in the Knowledge Base under the category Enfold Themes.

Problems?

Follow these easy support escalation steps!

STEP 1 – CHECK THE SYSTEM STATUS

Is there an Internet outage at your location?

The problem may be completely unrelated to your specific website or web application. It may be related to an Internet outage at your location. You can easily verify if your own Internet connection is working by opening your browser and going to a website of your choice, other than your own (e.g., google.com). If that website doesn’t load, try another one (again, not your own), and see if that one loads. If none of them do, there is an Internet outage at your location.

Is there an outage at the server level?
Check the system status at My Clinical Site’s main site and servers. If maintenance is being performed on any of our servers, you will find that information there. It may be just a few minutes before your website comes back online.

Step 2 – Visit the Support Center

Use the menu and list at the top of this page to find information about your issues and how you may be able to fix it on your own.

Consult the posts, guides, and articles in the Service Center for more detailed instructions.

Step 3 – Email the Support Team

We offer 24x7x365 email support, under the terms of our Service Level Agreement. Should you need help, please feel free to contact us anytime at:

support@myclinicalsite.com

Step 4 – Open a Support Ticket

To open a support ticket, login to your account.

It will help us greatly in resolving any issue in a timely manner if you could provide a detailed description of the problem(s).

We will respond as soon as possible to your request.

For details on our response time and procedures, please see our Service Level Agreement.

Support Center

Most Common Tasks

Client Portal

Backups

Domains

Email

Hosting

Websites

WordPress

Knowledge Base & Blog Entries

Posts, Tutorials, and Guides

Problems?

STEP 1 – CHECK THE SYSTEM STATUS

Step 2 – Visit the Support Center

Step 3 – Email the Support Team

support@myclinicalsite.com

Step 4 – Open a Support Ticket

MY CLINICAL SITE

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